Avanquest Technical Support

Current 60

• Creating a Backup and Restoring from a Backup File
• Why is it when I click the Find button in the Invoice screen, I still see old invoices that have already been paid? (KB010021)
• When I try to open the program I get Error 35 (KB010025)
• When I open the program I receive the error "Error 999 occurred in object u_std_trans_obj at line 0". (KB010029)
• When I enter in the FUT and SUT, there are not enough decimal places, why? (KB010030)

See all 60 articles

Bookkeeper 2011 v10 2

• State taxes appear too high for an employee that started in 2011. (KB010019)
• How to upgrade from Bookkeeper 10.0.0.7 to 11.0.0.2. (KB010020)

Tax Tables 1

• State taxes appear too high for an employee that started in 2011. (KB010000)

Current 36

• When printing 3 checks per page on personal size checks (#8000 or #8100),the MICR line drops a small amount on each check. (KB011011)
• When I print checks, the Payee information is printing in Gibberish. (KB011012)
• Program does not finish installing (KB011014)
• I'm getting an error about MSVCIRT.dll (KB011016)
• I want to print a check from my Accounting program. How do I design a Compatible Check in CheckDesigner program? (KB011018)

See all 36 articles

Checksoft 2013 v13 1

• The MICR shifts far to the right or far to the left sometimes when printing. How do I fix it? (KB011013)

Checksoft 2012 v12 1

• CheckDesigner 2012 prompting for serial number after installing Windows 8.1 update. (KB044000)

Current 73

• While creating an Invoice, when I start typing in the "Description" column, it auto completes with the matching existing description. How do I remove the auto complete option for "Description" column? (KB012003)
• While charging credit cards, its frequently interrupted and times out. How can I set the time out interval? (KB012004)
• When restoring from backup you get an error message can not create customer file. (KB012006)
• When I try to access reports, the program "freezes" and my mouse cursor becomes a permanent hourglass (KB012008)
• When I print, the letter "A" appears instead of a check mark on my invoices (KB012009)

See all 73 articles

MyInvoices & Estimates v9 1

• Getting an "Error installing ikernel.exe at 0x (any number)" when installing MyInvoices & Estimates. (KB012002)

MyDatabase 56

• How to tell if a program is Windows Vista 64-bit compatible. (KB016000)
• Why do I have no Output Forms to choose? (KB016001)
• Why can't I see "Notebox"-type fields on the Data Table? (KB016002)
• Why can I not open my database file directly from a burned CD? (KB016003)
• Why can I not choose to total any fields on my reports? (KB016004)

See all 56 articles

MyLabel Designer Deluxe v9 7

• Adding a Barcode (KB017054)
• How to tell if a program is Windows Vista 64-bit compatible. (KB017052)
• Importing data from other programs (KB017051)
• Installing Adobe Acrobat Reader (KB017050)
• Skipping labels on the first page (KB017049)

See all 7 articles

My Professional Business Cards 24

• What is "Newsflash/Intercom" and how do I delete it? (KB014001)
• On Windows XP, my program stalls during installation. (KB014002)
• Program does not finish installing (KB014003)
• I'm getting an error about MSVCIRT.dll (KB014005)
• I have a new program that I have already registered it, but I am still being asked to register it. How do I tell the program to stop asking me to register? (KB014008)

See all 24 articles

MyAttorney 19

• Where do I find all the Miscellaneous Letters and Letter templates that are described on the box? (KB015001)
• What does the Interest Financial Calculator do? (KB015002)
• What are the system requirements for MyAttorney? (KB015003)
• Updates (KB015004)
• Printing options (KB015005)

See all 19 articles

MyLogo Maker 8

• Saving a logo document (KB018000)
• Online Resources Section in the Help Menu (KB018001)
• How to tell if a program is Windows Vista 64-bit compatible. (KB018002)
• How do I export my logo's? (KB018004)
• Hot Key's (KB018005)

See all 8 articles

MyUltimate Organizer 7

• I cannot synch my Pocket PC with My Ultimate Organizer (KB019000)
• How to tell if a program is Windows Vista 64-bit compatible. (KB019001)
• How do I synchronize my PDA device with the program? (KB019002)
• How do I enter new Expenses in the program? (KB019003)
• How do I create a Calendar Report? (KB019004)

See all 7 articles

Registry Utilities 10

• Why did my system restore points disappear? (KB020000)
• Troubleshooting Windows System Backup and Restore. (KB020001)
• How to restore repaired problem. (KB020002)
• How to restore from a system restore point. (KB020003)
• How to restore from a Registry Utilities backup. (KB020004)

See all 10 articles

Marine Aquarium 4

• What are the System Requirements for Marine Aquarium Deluxe 3.0? (KB013002)
• After installing, there is no option for the Marine Aquarium screen saver in the Screen Saver Settings on Windows Vista 64bit system. (KB013003)
• After adding the 30 fish, the Marine Aquarium Deluxe 3.0 has started freezing the computer. How do I fix this? (KB013004)
• Marine Aquarium shows incompatible after upgrading to OS X 10.8 (Mountain Lion). (KB013000)

General 12

• Component Transfer Error : 0 (KB000002)
• I have emailed a question to Technical Support and have not received an answer. (KB000001)
• "Error extracting support files" (KB000003)
• "Error loading type library-DLL" (KB000004)
• "Access is denied" (KB000005)

See all 12 articles

WebEasy 1

• WebEasy Video Tutorials