The program requires that you use it in conjunction with an email account from an Internet Service Provider (ISP) that allows you to have access to an SMTP server and uses the POP3 protocol to manage your E-mail mailbox. Not all ISPs will allow SMTP access, nor use POP3 accounts.


Because of the technology this program requires, the Email feature will not work with the following Email providers:

  • America Online (AOL)
  • Hotmail
  • Yahoo! (Free Version)
  • ANY Web-based email service


However, if you have the right kind of account and access but you do not set the "Email Preferences" settings properly to match the settings for your particular ISP, the program will report failed send attempts for your list.


How to configure the Email Preferences:


From Name: this is the name you want to appear on the email for who the email is "From"


From Email Address: this the email you want to appear on the email for who the recipient can reply to. It must be the primary email address for the ISP account you are using to send emails from, and it must have the same user ID and password that you put in the User ID and password fields.


Primary Email Address: this tells the program which Field in your mail list to "pull" the recipients' email addresses to whom you are going to send.


Last Sent Date: this is an optional setting that will let you select a field in your mail list for the program to automatically put the date of the last time an email was successfully sent to each record.


SMTP Mail Server: this is the name of the SMTP mail server your ISP would let you access to send emails. This is a name usually in the form smtp.mail.ispname or something similar. Please contact your ISP's Technical Support for this setting.


POP3 Mail Server: this is the name of the POP3 mail server your ISP uses to receive emails for your account. This is a name usually in the form pop3.mail.ispname or something similar. Please contact your ISP's Technical Support for this setting.


Domain Name: this is the name of your ISP's internet domain, like "mailhouse.com" or "ispname.com". Often this is the ending of your email address, after the "@" symbol. If you are unsure about this setting, please contact your ISP's Technical support.

User ID: this is the User ID for your email account. Often this is the beginning of your email address, before the "@" symbol. If you are unsure about this setting, please contact your ISP's Technical support.


Password: this is the password for your email account or your ISP's access password for your connectivity settings. If you are unsure about this setting, please contact your ISP's Technical support.


To verify what these server settings and domain info are for your email account that you are using to send FROM, please contact the technical support for your ISP and ask about the kind of connectivity privileges you have as an email subscriber, and whether or not you have the access ability to use a third party mailing program to send mass emails from your account. Not all ISP's will let you do this, so you will want to double-check. If you do, have them tell you the exact SMTP server name, POP3 server name, and domain name for their network. You will also want to verify that your username and password are correct as well. If they cannot assist you, or they indicate that you cannot perform this kind of function as one of their subscribers, then you would not be able to use this program for emailing.


One way you can try to specify server settings that will work for you is, if you have set up MS Outlook or Outlook Express to access and read your email from this same email account you are trying to use for your database program, copy and paste the SMTP and POP3 settings for the preferences in that program and try to use them in the email preferences. Sometimes this will work.