In order to upgrade from Bookkeeper to, an additional step needs to be performed. Please perform the following steps:

1) Install
2) When prompted, upgrade the previous version.
3) Reboot when prompted to reboot
4) Download and install the following patch:

5) After the patch is installed, launch Bookkeeper
6) When prompted, click OK to upgrade the database
7) When prompted, click OK to update the tax tables

Note: If you are upgrading from to v11, you do not need to run this separate patch. Instead, you can go to Utilities - Product Updates to install the update.