Current

While creating an Invoice, when I start typing in the "Description" column, it auto completes with the matching existing description. How do I remove the auto complete option for "Description" column? (KB012003)
To disable the auto complete option for the “Description” column, go to “File | Preferences & Properties” and click on the “Misc” tab. Then uncheck the ...
Sun, Sep 28, 2014 at 6:24 AM
While charging credit cards, its frequently interrupted and times out. How can I set the time out interval? (KB012004)
If your credit card transactions are frequently interrupted, you might need to increase your time-out interval to allow for a slow internet connection. ...
Mon, Jun 9, 2014 at 10:33 AM
When restoring from backup you get an error message can not create customer file. (KB012006)
Uninstall the program. To uninstall the program go to "Start -> Control Panel -> Add/Remove" programs. After uninstalling the program, g...
Mon, Jun 9, 2014 at 10:34 AM
When I try to access reports, the program "freezes" and my mouse cursor becomes a permanent hourglass (KB012008)
If your system "locks up" and your mouse becomes an "hourglass" (giving the indication that it is permanently "working"), most...
Mon, Jun 9, 2014 at 10:36 AM
When I print, the letter "A" appears instead of a check mark on my invoices (KB012009)
If you are getting an "A" printing on your invoices instead of a checkmark in the Tax columns of your Invoicing program, you will need to adjust a...
Mon, Jun 9, 2014 at 10:37 AM
When I print, lines and/or formatting of my printed invoice is wrong or missing (KB012010)
If you do not feel comfortable doing what is in this set of directions, it is strongly recommended that you call in for live technical support so that we ca...
Mon, Jun 9, 2014 at 10:44 AM
When I print, I get two pages from the printer, even though all the information fits on one page (KB012011)
There are two possible solutions for this issue. The first is that there are often blank lines added to the message box automatically. Please try the follow...
Sun, Jul 27, 2014 at 5:44 AM
When I click my program icon to open the software, the program "freezes" and my mouse cursor becomes a permanent hourglass (KB012012)
When you launch the program, it automatically opens the last invoice file that you were working on. This "freezing" happens when the product files...
Wed, Sep 17, 2014 at 6:31 AM
What is "Newsflash/Intercom" and how do I delete it? (KB012013)
Newsflash / Intercom is a one-way communication. No data or information is ever sent from your computer to us or anyone else. Newsflash / Intercom is update...
Mon, Jun 9, 2014 at 10:45 AM
The selected file does not contain valid information for (**filename1**). However this file does contain valid information for (**filename2**). If you want to restore (**filename2**) you must first open the file (KB012014)
A user may get an error message like the following when trying to restore a Backup file: The selected file does not contain valid information for **fi...
Mon, Jun 9, 2014 at 10:46 AM