Most likely there is a program running in the background of your computer that is preventing you from installing the program properly. Please try the following:

  1. Close all of your programs.
  2. Please go to Start and then Run.
  3. Type in: MSCONFIG
  4. Press OK.
  5. Make a note of which Startup selection is chosen as you will need to choose this option later.
  6. Now, choose Diagnostic in the General Setup tab. Press Apply and then press Close or OK.
  7. You will then need to restart your computer.
  8. After your computer restarts, insert the CD and install the program.
  9. Once the program is finished installing, do not restart if prompted. Instead, go to Start and then Run.
  10. Type in: MSCONFIG
  11. Choose the Startup selection that you noted in step 5 before you chose Diagnostic startup. Now restart your computer.

The program should work properly for you after restarting.