General

Component Transfer Error : 0 (KB000002)
Restart your computer. Make sure no other programs are running Double-click on My Computer icon on your Desktop, or click Start and then My Computer ...
Mon, Oct 13, 2014 at 10:24 AM
I have emailed a question to Technical Support and have not received an answer. (KB000001)
After emailing Technical Support you should immediately receive an auto-generated email that will confirm we received your question. Please add this to your...
Mon, Oct 13, 2014 at 4:57 PM
"Error extracting support files" (KB000003)
This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try t...
Tue, Aug 5, 2014 at 9:24 AM
"Error loading type library-DLL" (KB000004)
This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try t...
Mon, Aug 18, 2014 at 7:45 AM
"Access is denied" (KB000005)
This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try t...
Tue, Sep 23, 2014 at 4:06 PM
"Error installing ikernel.exe at 0x (any number)" (KB000006)
This error message is related to the InstallShield application that our program uses to install its files to your computer. To fix this error message, try t...
Fri, Jul 18, 2014 at 4:49 PM
Morpheus asks for a serial number, but I only received an activation key. What do I do? (KB043001)
For the Morpheus software, the serial numbers and activation keys are the same thing and the terms can be used interchangeably.
Tue, Oct 14, 2014 at 6:22 AM
My serial number for Morpheus Photo Animation Suite for Mac is not working. What is wrong? (KB043002)
Some promotional materials shipped with serial numbers printed with dashes. When entering the serial numbers please type them in without the dashes for the ...
Wed, Oct 8, 2014 at 2:43 PM
Where do I go for support for my VCOM product?
All VCOM products are eligible for free phone and email support. If you have a VCOM product, you will need to go to the VCOM's Support page found here:...
Sun, Sep 14, 2014 at 11:51 PM
"Unhandled Exception Error 0x80070725: Incompatible version of the RPC stub" (KB000007)
When installing one of our programs, you may get the error message: Unhandled Exception Error: 0x80070725 Description: Incompatible version ...
Sun, Sep 14, 2014 at 1:52 PM