First make sure you have not selected the exemptions for those employees that you are trying to generate payroll data for.
- Click on the Employees tab.
- Select the Tax tab.
- Uncheck the boxes for the exemptions, and click Save.
Note: If they are checked, that means that they are exempt and hence taxes will not be taken out of the payroll.
Now, when you generate payroll checks, the deductions should now appear on the check.
If it still fails, verify that you are running version 22.214.171.124
Click Help and then go to About. The latest version is 126.96.36.199. If it does not say 188.8.131.52, then you have to download and install the latest update from our website:
Note: There is a 4.0 version available from our DirectSales Department, which is required to print W-2s for the 2004 Tax Year.
Finally, if none of the above works, verify that you have installed the latest Tax Tables
Click Company and then go to Company Information. Then, go to Additional and make sure your Latest Tax Tables reads "2005-2". If your Latest Tax Table does not read "2005-2", then you will need to purchase and install the new tax tables, which are available from our website for a fee.
You can purchase the latest Tax Tables from our website: